Product Complaints and Disputes
Delivery Complaints
If your order arrives damaged or does not match what you purchased (e.g., incorrect or missing items), please notify us within 48 hours of delivery by sending an email to info@oakiyastore.com.
You will receive an automatic reply. Kindly respond to that message with a photo of the package, clearly showing the shipping label and the received items, including any visible damage.
We will prioritize your complaint and sincerely apologize for any inconvenience caused.
Product or Service Complaints
If you have followed the product instructions and still experience issues, please contact us at info@oakiyastore.com.
You will receive an automatic reply. Please respond to that message with a photo or video clearly demonstrating the issue, such as the device being turned on, charging, or connected.
If you are unable to provide video evidence of the defect, we may request the product be returned to our warehouse for inspection.
Please note: Return shipping costs are the responsibility of the sender. We do not accept cash-on-delivery (COD) returns.
Disputes
If you are dissatisfied with the outcome of a complaint regarding our product or service, or if no mutual agreement can be reached, you may submit your case to the Dispute Committee through the European ODR (Online Dispute Resolution) platform:
https://ec.europa.eu/consumers/odr
Only complaints that fully meet the conditions outlined above will be processed and resolved positively.
For further details, please refer to our General Terms and Conditions and Cookie Policy, available via the links at the bottom of the page.